Welcome to Willow ("Willow", "we", "our", "us").
Willow provides an online document automation platform designed to help users create a legally structured New Zealand will for straightforward estates.
Willow is a document automation and information platform only. Willow generates documents based solely on the information provided by the user.
Users are responsible for ensuring all information entered is accurate, complete, and up to date.
Willow is intended only for straightforward New Zealand estates. Willow may not be suitable for users with:
If Willow identifies potential complexity during the questionnaire process, warnings may be displayed. Users proceed at their own risk if they choose to continue despite such warnings.
To use Willow, you must:
Users are solely responsible for:
While Willow is designed to generate professionally structured documents aligned with New Zealand will requirements, Willow does not guarantee:
All payments are one-time payments in New Zealand dollars unless otherwise stated.
Unless required by law, payments are generally non-refundable after documents have been generated or delivered.
Where Willow offers a voluntary refund guarantee or "Peace of Mind Guarantee", eligibility is determined by Willow acting reasonably and in good faith. Refund abuse, fraudulent claims, or misuse of the platform may result in refusal of service.
All Willow branding, wording, structure, software, designs, questionnaires, workflows, and website content remain the property of Willow unless otherwise stated. Users may use generated documents for their personal use only.
Users may not:
Willow may collect personal information entered into the platform in order to provide the service. Willow will take reasonable steps to protect user information in accordance with applicable New Zealand privacy laws.
Users acknowledge that internet transmissions are never completely secure and that Willow cannot guarantee absolute data security. Users submit information at their own risk.
Payment information is processed securely by third-party payment providers such as Stripe. Willow does not store full credit card details.
Willow may update, suspend, modify, or discontinue parts of the service at any time without notice. We do not guarantee uninterrupted availability or error-free operation.
To the maximum extent permitted by law:
Users accept full responsibility for reviewing and properly executing their will.
Users agree to indemnify and hold harmless Willow and its owners, operators, contractors, and affiliates from claims, losses, liabilities, damages, or expenses arising from:
These Terms & Conditions are governed by the laws of New Zealand. Any disputes arising in connection with Willow shall be subject to the exclusive jurisdiction of the New Zealand courts.
Willow may update these Terms & Conditions from time to time. Updated terms become effective when published on the Willow website. Continued use of Willow constitutes acceptance of any updated terms.
For questions regarding these Terms & Conditions, please contact us at hello@willowwills.nz or through the contact details provided on the website.